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Rising Brook ReviewsWe love receiving feedback from our happy clients, below is a selection of reviews from previous customers.

If you are a previous customer of Rising Brook, please feel free to leave your feedback below. Scroll to the bottom of this page to enter your review.

38 Customer Reviews

  1. Daryl Loynes says:

    Cant speak highly enough of the service we have received for many years from Rising Brook. This year we have hired three vehicles from them for various reasons and the service every time from all members of staff has been second to none. We have to mention Nicky and Steve in particular for all their help, they are always willing to go that extra mile to do anything they can to help.. I would never choose to hire from anywhere other than Rising Brook, the bonus being that their prices are the cheapest we have found anywhere! So why go anywhere else anyway?! We recently hired the motorhome to go to France, for our very first experience of camping of any description and could not have been more happy with the vehicle. (Once we got the hang of everything you need to remember it was really very easy) We didn’t always “hook up” and managed with no problems. Personally, we would not have liked to have taken two other people with us as obviously space is of a premium. The vehicle was really easy to drive and was very fuel efficient. I am sure we will be hiring it again next year. Can’t recommend the motorhome or Risingbrook highly enough. It has been a great experience..

  2. Karl Newman says:

    We hired the motorhome in May when we had beautiful weather all week in Wales. The vehicle is easy to drive (even though we are autobox drivers) and has every piece of equipment you need. The motorhome was spotlessly presented and comfortable. One big advantage of hiring a motorhome van conversion rather than a conventional motorhome is that you can get down to places where roads are very narrow and also over mountain roads. This gives this hirer the edge over its competitors. Both Steve and Sharon ensured a smooth and comprehensive handover and could not have been more helpful I would definately recommend Rising Brook motorhome hire and should we do this type of holiday again we would not hesitate in returning Thanks again to Steve, Sharon and all the staff at R B Karl and Mel Newman

  3. Rising Brook Customer says:

    I have been using Rising Brook for approx 5-6 years now to hire vans for business use, and I can honestly say that in all those years they have never once let me down. Some weeks I need 2 or even 3 vans, some weeks I need a van for the very next day. They never fail to come up trumps! Their vans are always clean, tidy and reliable. The staff are always very friendly and extremely helpful. They sometimes even offer me a cup of tea while the guy in the garage is washing the van! Seriously.. If you’re looking for somewhere to hire a car, van, minibus etc, give Nicki, Steve or one of the other guys at Rising Brook a call…. They wont let you down!

  4. Motorhome Customer says:

    My wife and I hired a motorhome for the first time in November. She said, “We will be freezing at that time of year…” “Fear not dear wife, the Rising Brook motorhome comes with all mod cons AND warm air heating for those chilly nights!” Anyway, after the first morning she woke up and said, “Wow! That’s the best night’s sleep I have had in a long while – I was like a bug in a rug in the top bunk!” Phew! Good choice then. I have to say – the experience was brilliant from start to finish. You couldn’t get a nicer bunch of people at Rising Brook. The vehicle was much easier to handle than I expected and I made new found chums on the road with drivers of larger vehicles – lots of waving! The motorhome was spotless and the customer service was superb – you couldn’t wish for a better experience. So many thanks to Nicki, Steve, Daniel and all the team at Rising Brook for our lovely 3 day break.

  5. Van Customer says:

    The van hire went as smooth as silk. I had left my car at rising brook and when I returned the van the following dayI found I had brought with me the wrong car key – I was stranded! No matter I was soon provided with a free courtesy vehicle and all was well. This is some helpful company. Very well done and thanks.

  6. Motorhome Customer says:

    We hired a motorhome for the V Festival weekend from Rising Brook. When we rang to enquire about the vehicle, Steve couldn’t have been more helpful and friendly, answering all of our questions. When we picked up the Solaris Motorhome, we were – quite frankly – blown away. It was like new, in excellent condition (both inside and out), really clean and had everything that you could possibly need. From plastic tumblers and wine glasses – to plates, pans and cutlery, we didn’t need to bring anything with us apart from food, towels and bed linen.There was decent storage space too, for our bits and bobs. The motorhome was very comfortable for 2 x adults and 2 x teenagers, we were sad to return it on the Monday and could have easily spent a week or longer in it! Steve and Nicki are both so friendly and helpful, you are made to feel like old friends. The company is professional, competitively priced and we wouldn’t hesitate to recommend them to anyone.

  7. Motorhome Customer says:

    This was the first time we’ve rented a motorhome, but everyone at Rising Brook was so helpful and friendly they made the whole experience really straightforward and enjoyable, patiently explaining how everything worked and being ‘on call’ for anything that I needed reminding of. The Solaris itself is comfortable, easy to drive and well equipped, and we did experience a few feelings of smugness as we sheltered from the British summer looking at those less fortunate under canvas! I was even able to watch the first few games in the rugby world cup from the comfort of the motorhome – a real plus. Thanks to Nicki, Steve and everyone at Rising Brook for their friendly and efficient service – they were a real pleasure to deal with.

  8. Van Hire Customer says:

    We have rented from Rising Brook on a number of occasions over the last few years, but this time we gave them what we thought would be an impossible mission. We needed a transit van the next day that we could use for the next 5 days, but it also needed to be a plain van and not sign written. Nothing seemed too much trouble for the friendly staff. I would not hesitate to recomend Rising Brook to any body.

  9. Motorhome Customer says:

    My family and I have just been touring Scotland in the wonderful Solaris Motorhome we hired from Rising Brook Car and Van Hire. I don’t usually ‘write reviews’ but on this occasion I feel compelled to give ‘Rising Brook’ a big thumbs up! Not only is the motor home ‘top notch’ the service you can expect from all at Rising Brook is top notch too, very friendly, helpful and knowledgeable – they really do know their stuff! Our break was made even more special due to the cosy atmosphere the motorhome has…everything we could have needed was at hand – they even provided us with a picnic table & gazebo. We have already booked again for next year!

  10. Motorhome Customer says:

    My husband and I have just been to Silverstone for a long weekend at the British Grand Prix. We hired the Solaris motorhome, from Rising Brook Car and Van Hire, for our stay on the Silverstone camp site. We have been many times before and stayed in a tent. This motorhome was like a luxury 5 star hotel in comparison to camping in a tent in the rain! It was a great size for us as we haven’t stayed in a motorhome before and thought it would feel cramped, but it didn’t. It’s great how the front seats spin round and were perfect for watching the freeview TV in the evenings. It felt really cosy and a great way to keep out of the wind and rain! The double bed (that converted from the seating area) was also surprisingly comfortable. The staff at Rising Brook were extremely friendly and helpful and we will almost certainly be hiring a motorhome from them again (most likely for next years Grand Prix!).

  11. Car Hire Customer says:

    My daughter and i were travelling down to our family caravan in Burnham when we broke down on the motorway.My insurance and breakdown company gave me the choice of choosing a locally based garage and car hire company to help .Having used Rising Brook in the past for MOTs and minor repairs i decided to call them.I spoke to Steve who arranged for a car to be bought directly to me so i could continue my journey and for the repairs to be completed whilst i was away.As a single parent this was most helpful he dealt directly with the insurance company and kept me updated during the week. On return my car was repaired and cleaned and all the relevant paperwork sorted. The customer service that was provided will definately make me use Rising Brook again and recommend them to my family and friends

  12. jason says:

    I am helping a friend to move house soon and this will be my first time using Rising Brook to hire a van.

  13. chris and sue mccoy says:

    very friendly family run business who look after family people , excellent vehicles ,with best prices around .we will certainly use them again . thank you .

  14. Rob & Heidi Hunt says:

    We could not recommend this company highly enough we have used Rising Brook in Cannock to service and repair all our family cars for the best part of 10 years , with a company car and three other family vehicles to maintain, finding a company to look after them all and that we can trust in to do a good job, has been an added bonus for us. Customer service is always first rate, polite and efficient, nothing seems too much trouble for Steve, Nikki, Sharon, Paul & the rest of the team. This has not only been an ideal opportunity for us to say thank you to Rising Brook but to highly recommend all the services offered by this company.

  15. Lynda and John Nieghbours says:

    Long time coming as I could not get on the site.
    We moved here 3 years ago with the help of Rising Brook vans and have been using them since. MOT, Servicing, Vans for moving again, etc. Always lovely to use their services. We feel like family. Dont know what we would do without them.

  16. Simon Davies says:

    Took my car here for mot repairs , Fantastic job guys , Even more Fantastic was the price ! Thanks again to Nicki and the crew

  17. tim bowker says:

    I’ve been meaning to do this for ages, as I feel this is a company that deserves praise, as they’re always willing to go that extra mile to help the customer.
    It’s brilliant to have a garage you can always rely on and all the staff are always genuine, friendly and helpful. In all the years I’ve been using them, they have always been honest, trustworthy, and provided an excellent value for money service, with MOT’s and mechanical work.
    I have no worries in recommending them to any one, backed up by the fact that 3 generations of our family all keep going back year after year!
    Well done to a company who knows how to provide the full customer service package.

  18. Tomas says:

    12 plate van for the lowest price and excess delivered to your doorstep, very helpful staff. Top service. Will use again!

  19. Tracey says:

    Just wated to say a great big ‘thank you’ to the guys who helped me last week.
    My windscreen wipers stopped working on my way to work / school run on a very icy morning last week.
    I managed to get to work and call Rising Brook to see if they could take a look that night – they offered to take a look and price up the job after 5pm. I was passing at 3pm and popped in – they looked at my car as promissed and spotted the problem – only a blown fuse and not a new motor!!! It was fixed there and then and I was on my way 30 mins later at no charge!!!
    Just wanted to say a great big thank you from a very happy customer!!! It’s so nice to have great service.
    Tracey – customer for about 15 years!!!!

  20. edward mees says:

    can not say how great a service we had with you guys.we hire a campervan for a long weekend to take the family touring the scottish highlands. had a fantastic time the motorhome had everything you need to hit the roads all mod cons ect. the team were extremly helpfull in making sure i knew how to use the vehicle and all the equipment they offered cheap prices excellent customer care i would recomend anyone who wanted to hire a campervan to use rising brook great company. big thankyou guys!!!

  21. jen says:

    hired a large van to move house. friendly, helpful on phone. picked up the van and again friendly and helpful. van was in excellent condition. the price was very good particularly no deposit. I will definitely use rising brook if I need to hire anything again. I highly recommend them

  22. Michael McAuley says:

    We booked a car to take us to a wedding on 23 March 2013; we were impressed that Steve phoned us up to forewarn us about the snow and arranged for an early delivery of the car. Service throughout with the booking was friendly professional and the car deliverers were the same. Full marks for the early delivery and customer service. We would use this firm again and have recommended it to our friends.

  23. Dave Brown says:

    I used a minibus on Tuesday 16/4/2013 and i must say how nice it was to drive sometime when you drive for a long time you can get Backache
    but this was not the case with the minibus so i would use them again and the cost was also very good so i am 100% Happy with Risingbrook
    Dave Brown

  24. Matt Ward says:

    Hired motorhome over May Bank Holiday for families first ever camping type trip to the New Forest. Wife was adamant she would never sleep ‘under canvas’ but compromised on a motorhome! In the end a fantastic experience: A friendly & straight-forward handover from Steve; a really easy vehicle to drive; more than enough space for two adults and two young children; being warm at night and in the mornings and able to wash and shower without walking across fields with the other campers. In the end, more like ‘glamping’ than ‘camping’ but something I can’t wait to do again and all made even easier by Steve and everyone at Rising Brook who delivered a really efficient service and really comfortable motorhome. Many thanks.

  25. Neil Breakwell says:

    We hired a car off Rising Brook on our recent return to the UK. I booked fromm overseas in Dubai, and dealt with Steve directly. Have to say it was a pleasure to deal with him, very friendly and extremely helpful. We had a new Ford Focus which was in excellent condition inside and out. The rate was extremly competive and you dont get stung on high excess payments.

    Car was delivered to our hotel in Lichfield and collected from there. Collection and delivery was punctual and effecient. My daughter left a small purse in the car and Steve took the time to contact us and return it. Very professional and friendly compnay would highly recommend.

  26. colin shaw says:

    Needed a 7.5 ton lorry for a house move. From my first enquiry to returning lorry back, ALL staff were most helpful,the lorry was clean, easy to drive and the sides opened for ease of loading[GR8].
    Add that to the BEST price i could find. What they quote is what you pay, everything is included.
    Simply said if you need to hire a car/lorry motor home Rising Brook is the BEST place to go.

  27. Julie Homer says:

    1st time I’ve used Rising Brook and will definitely be using them again. 1st class service from ordering,delivering the car and I even got a lift home! Definitely cheaper to use than some of the more well known hire companies. Many thanks.

  28. Dogan - Hellofoto Booths says:

    I have been using Rising Brook for my business for over two years now particularly for their short wheel base vans and I could not be happier. The quality of the vans are very high and the customer service is brilliant. I have been able to run my business effectively and efficiently because of Rising Brook. They have never let me down even when I have called up at the very last minute. Their flexibility and prices are unbeatable. I drive past at least 2 or 3 other van hire places to get to the Cannock branch and it’s worth every mile. A big THANK YOU to Steve, Nicky and the rest of the team!

  29. Terry Love says:

    Having recently hired two vans on seperate occasions from Rising Brook at Cannock and having dealings with both Steve and Jade, I can only say that I received first rate service on both occasions. Both dealings went smoothly, and Steve even went to the trouble of ringing me to inform me that a vehicle had arrived earlier than expected and enabled me to get on with the job in hand quicker. I would recommend Rising Brook, and will use them in any future jobs I need a van for. Thanks to Steve and Jade.

  30. pat says:

    Took my car in for Service and MOT and the service we recieved was First Class.
    The price charged to was very reasonable and will return next year for more of the same.
    And to top it off they even cleaned the car which was a surprise to say the least.
    They done that free .
    So all in all i would like to recommend Rising Brook for there Service and Customer Focus.

  31. David Davies says:

    We had trouble finding a 9 seater vehicle anywhere to go away in to Ireland we where phoning up, emailing just nothing out there. So I came across Rising Brook and I decided to give them a call and they had the vehicle we needed to go away in for a great price. There services have been brilliant couldn’t ask for better. I would advise anyone to use there services.

    Thank You.
    David Davies

  32. G & W Witheridge says:

    This was our first experience of motor camping, as apposed to a tent. The Solaris was almost too easy with the huge amount of storage, almost domestic sized kitchen, hot & cold running water, heating, tiny bathroom and easy to assemble bed. Add to that an eager motor and fingertip steering – what more could you want?

    At first the camper looked huge and daunting, but the enthusiasm of the staff, especially Steve, soon overcame that. They were friendly and helpful and really wanted us to enjoy our holiday. In fact, the camper was very easy to drive. In our 3 weeks on board we toured the farthest reaches of the Scottish Highlands via tortuous single track roads, and soon discovered how easy ‘wild’ camping is with the right vehicle. We only used a campsite once, and that was for the laundrette. We camped in amazing and isolated places, just us and a colony of seals, or a small fishing boat. The camper took all weathers, including gales, and proved ‘man’ enough for all conditions. We had a fantastic holiday and would have no hesitation in recommending Rising Brook and its campers to anybody.

    Many thanks to team Rising Brook
    Graham & Wendy Witheridge

  33. G & W Witheridge says:

    This was our first experience of motor camping, as opposed to tents, and all the RisingBrook staff, especially Steve, were fantastic. They were enthusiastic, helpful and friendly. They really wanted us to enjoy our holiday. As for the Solaris camper, it was almost too easy with huge amounts of storage, almost domestic sized kitchen facilities, hot and cold running water, heating and a tiny bathroom. Add to that the ease of driving the Solaris with its eager motor and fingertip steering – what more could you want.
    In our 3 weeks on board we toured the farthest reaches of the Scottish Highlands and soon discovered how easy ‘wild’ camping is with the right camper. We only used a site once, and that was for the laundrette facilities. We camped in amazing and isolated places, just us and a colony of seals, or the odd fishing dinghy. We weathered Scottish gales and storms but enjoyed many sunny days too. It was a fantastic holiday and we would recommend it to anybody. Thank you team RisingBrook.

    Graham & Wendy Witheridge

  34. Arbury Motor Group says:

    I would just like to say on behalf of Arbury Motor group what a fantastic experience we had when dealing with Risingbrook, all of the staff were very friendly and professional, we needed a mini-bus to take 16 of our staff from our Walsall branch to Snowdonia in our attempt to walk up (and down) Mount Snowdon in aid of Children in Need, we had tried several other companies to try and get the best deal we could and and soon as we contacted Risingbrook you could see how professional they were and when we mentioned that we needed it for Children in Need there was no hesitation in offering us the use of the vehicle free of charge. When we collected the vehicle and on delivering it back after our very successful day at Snowdon again the staff were very polite, friendly and above all very professional, so thank you very much to all the team.

  35. Sarah says:

    Excellent service, good prices and nice car. Definitely will be coming back.

  36. John Collins says:

    First Class and professional service right from the time of booking our motorhome to collection and finally on returning the vehicle. All the staff and Nicki (manager) was brilliant.
    It was the first time we have used RisingBrook and we would holly recommend them, if you require a motorhome holiday there’s no better company than Risingbrook to hire from.
    The Luxury 4 berth motorhome was outstanding through out our trip to the lake district.
    We would like to say a big thank’s to you all and look forward to seeing you again in the near future.

    John & Pauline

  37. Roger Johnson says:

    We hired the 6 berth motorhome for one week. It was a lovely motorhome with all mod cons very impressed. The girls at the Cannock branch were very helpful with their knowledge about it,would definitely hire it again.

  38. Tracey Hyde says:

    We hired a van at short notice having been let down by another company. Rising Brook were professional, courteous and soon found a solution for us. Excellent, polite customer service. Would highly recommend to anyone looking to hire a van.

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